Support/Contact
ATTENTION!
BEFORE you contact us through the Support Ticket system, PLEASE check the Frequently Asked Questions (FAQ) section of our forums for a possible answer. 99% of your questions can be resolved by going there and not waiting for a response. Support is handled during daylight hours Monday through Friday. We are closed weekends and holidays.
DO NOT REPLY TO YOUR SALES RECEIPTS EMAILS! These email receipts are not reviewed by anyone on our staff. This is an email account set up to work with our PayPal account. We do NOT review any emails through here due to the high volume of sales that come through our system. Include your sales invoice number when using our ticket system to avoid delays. This is not the same as your PayPal transaction number. You can find this number by reading the FAQ section above for instructions on how to login and review your orders.
If your zip file appears corrupt, PLEASE TRY AND RE-DOWNLOAD IT AGAIN and test. Sometimes, it’s a hiccup in the system. If you try it multiple times, you may avoid delays in getting your products. This happens when there is a large amount of people on the site downloading their products at once. DOWNLOAD DURING SLOW TIMES (nights and early mornings).
USING FIREFOX WILL GUARANTEE YOU a BETTER CHANCE OF AVOIDING PROBLEMS!
If you do not hear from us within 48 hours, please check your spam folders or login with your email/ticket number in our system.
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We now have a 3-person tech support team here at Pink Ink Studios. Not all of our team is versed in every situation, so please still allow up to 48 hours for a complete response to your issue. Please use our new ticket system through this link:
http://pinkinkstudios.net/helpdesk
